• Boss, We’ve Got a Problem

         —now’s not a good time to overreact! Leaders must be intentional about creating a culture where employees aren’t afraid to identify situations that need correcting and where they feel empowered to suggest improvements.  That kind of climate doesn’t develop by accident, especially in an operating environment that can be a little (or a lot) chaotic from time to time. An inexperienced pilot, unable to diagnose a complex engine malfunction, offered this solution to the problem:  “I’ll let it run until it’s on fire, because I know what to do for a fire.” I’ve worked for bosses like that.

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