mistakes

Sorry Key Shows Online Apology Or Regret   

      Admit nothing, deny everything, and make counter-accusations (not!)

I didn’t see much press uproar last month after Southwest Airlines grounded nearly a quarter of their fleet because they hadn’t conducted required inspections on a backup system, resulting in over a hundred cancelled flights.

I wondered why it didn’t reach the media screech most companies get for public safety compromises (think GM’s ignition and Nissan’s break switch lawsuits). Could it be because they caught it themselves, admitted fault to the appropriate oversight, presented a plan to fix it and then did?